Blogging Pubbitch

If you ever find yourself as the public face of your company, dealing with complaints, under no circumstances should you ever use the phrase "I am unable to speak for my whole company" Why is this? Because it means that your earlier platitudes of sympathy and shared misery were shallow falsehoods, and that you're not really the person that I should be speaking to.

Since I'm on the topic of complaining like a whinging pom, I would also like to point out to CityRail that it might be a Good Idea to alert their complaints staff to the fact they do have a perfectly visible service level agreement on their website, so there's no need to get cagey and dance around it by saying that you're "unable to speak for the whole company"

What an enormous bunch of fucktards.